Your Questions, Our Answers.
If you require any further assistance please email us at sales@chesssets.co.uk or telephone our support team on 01373 461 566
Questions
Indeed, it's quite accurate to mention that our items often appear even more splendid in person than in the pictures. Especially the chess pieces, they tend to surpass what our customers anticipate.
Right now, we're getting all our chess products from Italy, Spain, Poland, Holland, Germany, India, and the UK. We've dedicated quite a few days to visiting these places to find the top chess sets available.
A few of our chess sets come with a case for the pieces, but not all of them. Under the images for each product, there's a section called "What's included" that'll tell you if it comes with a box. If the set you're interested in doesn't come with one, adding it to your cart will prompt up to 3 suggested cases that fit the pieces from that set. To check out our entire selection of cases and cabinets, just click here. You'll find each product description includes the size of the King it can hold.
Our high-end chess pieces are made to the utmost quality using rare and exotic woods. A few of these woods are on the verge of extinction, and the pieces are crafted from pre-existing wood stocks, some of which have been stored for over ten years. Due to this, the cost of these materials is skyrocketing. It's expected that in the next decade, the export of items made from these materials will cease because of availability issues. Collectors view these meticulously made and authentically certified pieces as valuable investments, as their worth is likely to increase.
Right now, we're using FedEx, DPD and Royal Mail for deliveries to homes in the UK. We will charge the same rate and choose the fastest tracked service available to deliver the product to you within the agreed delivery estimate.
We hold an exclusive deal with the top manufacturers of wooden chess pieces worldwide, guaranteeing you won't find higher quality wooden chess pieces in the UK. We've carefully evaluated every wooden chess piece maker and chosen the industry's cream of the crop. The quality and perfection of our luxury chessmen are something you really have to see to believe. For those who demand nothing but the best, our chessmen are the ultimate choice.
We understand choosing the perfect combination of products to build a chess set can be challenging. We do have all-in-one chess sets (click here) and you can also call us on our customer service telephone number, Paula will be happy to help.
Telephone: 01373 461 566
Indeed, you can return your chess set to us for a full refund if you're not satisfied with it. We honour full refunds for all products returned within 30 days of receipt. For more detailed information, please consult our delivery and returns page.
Rest assured, we prioritize the security of your information. Our online ordering system employs industry-standard security measures to protect customer data. Our platform is fully PCI compliant, adhering to the highest standards set by banks and card acquirers to combat credit card fraud. We never share your details with third parties, ensuring your privacy and security.
Regarding invoices or receipts, we ship all orders in discreet outer packaging without prices included, making them ideal for gifting purposes.