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Shipping & Returns


Shipping Schedules

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All orders that are received before 3:30pm will processed and shipped the same day. All orders received after that time will be dispatched the following working day. Ordered items are dispatched Monday to Friday, excluding public holidays. Any orders received over the weekend will be dispatched on Monday. We provide two shipping methods to the UK mainland: our UK free shipping service that takes around 2-3 working days or our express courier shipping that is guaranteed next working day.




Shipping Services

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UK mainland orders will be dispatched using either FedEx UK (residential), UPS(business) or UK Royal Mail. All items are securely packaged and are fully insured by us. In the event of lost or damaged items it is we, not you, who bear the responsibility for sorting things out and getting the situation resolved as soon as possible.




Express Shipping Option

Orders received before 3.30pm that have selected Express Courier Shipping will be placed on a Guaranteed Next Day Service. This guarantee covers UK mainland only and excludes UK islands and some areas of the Scottish Highlands. Unsure your locality qualifies for next day shipping? contact us and we can find out for you straight away.

Please note that Next Day Delivery excludes weekends and all public holidays.




Shipping to Ireland & the rest of Europe

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We offer very competitive courier prices to the Republic of Ireland and also to mainland Europe. With our Interlink Express (Ireland)Courier facility we can usually get your order to Ireland addresses within 48 hours and the rest of Europe (UPS) within 2 to 4 days. If you have any questions regarding European Shipping please contact us.




Express Worldwide Shipping

UPS logoWe can ship our products to almost every country in the world. We have secured highly competitive shipping rates from UPS to the USA, Australia, Canada, New Zealand and beyond. Shipping to these destinations can take place in under ten days from the time of order. All orders are sent using secure, tracked and insured courier services and will require a signature upon delivery. The cost of shipping depends on the weight and size of the product you order. You can pinpoint the exact cost of shipping by using our shipping estimator once your product has been added to your basket.




30 Day No Quibble Moneyback Guarantee

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If your order arrives with you damaged or the items are faulty we will arrange to have your order collected and a replacment delivered as soon as possible. All orders, large and small are covered by this policy. Any damaged items must be reported immediately.


If you change your mind...
For up to 30 days after your original purchase you are welcome to change your mind and return the goods to us for a refund or exchange. Under these circumstances you will be required to return the goods to us in the same condition they arrived in.


Our return address is:

ChessSets.co.uk
R17 Enterprise Zone
Marshall Way
Commerce Park
Frome BA11 2FE



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