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Frequently Asked Questions

Q: Is my personal data safe when I enter it into your website?

A: Yes, our website uses the latest 256 bit encryption to protect your personal data and credit card details.

Q: Will you share my personal details with other companies or organisations?

A: No, we never share or sell any information to other companies of organisations. Your data will be treated in the strictest of confidence and in full accordance with the data protection Act 1998.

Q: Do you really stock all the items I can see for sale on our website?

A: Yes, we are the biggest online chess retailer in the UK. Our large warehouse stocks all the sets you can see on the website so we do carry stock of all items.

Q: How long will my order take to arrive?

A: It depends on the shipping option you select. Our free shipping option takes around three days. Express shipping arrives next working day.

Q: Are your chess sets really as good in real life as they seem in your product photographs?

A: Yes, our photos are clear representations of our products. Most customer comments we receive highlight how much better the products look in real life.

Q: What if I am not entirely satisfied with my purchase?

A: You are entitled to return any item you buy from us within 30 days of receiving it for a full refund.

Q: Where do you source your products from?

A: We source our products from a wide variety of countries including Italy, Germany, Spain, India, Poland and the UK.

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